Merchandise returns and exchanges may be accepted (excluding "final sale" or "as-is" items, gift cards (except where required by law) and gift boxes) within 10 days from the date of purchase.  Returns must be accompanied by original receipt, or date and amount of purchase must be validated in our system.  Customer identification may be required solely for the purpose of preventing fraud.  We reserve the right to refuse or limit returns or exchanges for any reason.  In the event we elect to honor a refund or exchange without proof of purchase, we will exchange merchandise or issue a merchandise credit based on the lowest historical selling price for the returned merchandise when factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.  Refunds will be made within 7 business days and in the original form of payment, except that merchandise credit may be given for gift receipt returns.  All merchandise may only be returned when unworn and in original packaging or with original ticketing attached and sanitary shields (if any) attached; we do not accept returns for soiled or washed merchandise.  Shipping and handling fees associated with returning merchandise will be the sole responsibility of the purchasing client who chooses to return any items purchased from I AM IONA.  Original shipping and handling fees are not refundable.  Additionally, Gift Cards may not be returned or redeemed for cash on balances greater than and less than $10.

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Final Sale

Merchandise marked final sale is sold "as is" and may not be returned or exchanged and is not eligible for a return or exchange.

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Terms of Sale

All sales are subject to our Return Policy which constitutes a binding contract.  Merchandise is not intended for commercial resale or export; engaging in such activities will be deemed a breach of contract.  

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Problem with your order?  If you received the wrong or damaged item, please contact us. 314.243.1080 (M-F 8AM-3PM CST) or email 7 days per week at IONA@IAMIONA.com.