Frequently Asked Questions
1. I didn't receive an order confirmation. What should I do? If you did not receive an email confirmation of your order please call us at 314.243.1080 (M-F 8AM-3PM CST) or email 7 days per week at IONA@gmail.com.
2. What if an item is unavailable or backordered? While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.
3. I received my order, but one item was missing. What should I do? If you received your order and an item is missing (that is not on backorder) please call us at 314.243.1080 (M-F 8AM-3PM CST) or email 7 days per week at IONA@gmail.com.
4. How do I modify or cancel my order? Due to our quick processing times, we may not be able to intercept an order before it is sent out for delivery. To check the status of your order, please call us at 314.243.1080 (M-F 8AM-3PM CST) or email 7 days per week at IONA@gmail.com.
5. My order status is in progress. What does that mean? Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.
6. I just ordered something, but now it's on sale. Do you honor price adjustments? At this time we do not offer price adjustments on previously purchased merchandise.
7. I'm not sure what size I wear. Does I AM IONA have a size chart that can help me? Yes, we have a size chart link available on each product page.
8. I want to purchase an item that I see online, but you don't have my size. Will it be back in stock? We are a specialty company and offer limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. Be sure to subscribe to our mailing list for first-hand notifications of all restocked and on sale merchandise.
9. Do you gift wrap? While we do not offer gift wrap, we will gift box your order in a premium branded gift box.
10. Can I purchase a gift card online? Yes. Gift Cards are available for purchase online or by phone.
11. How do I redeem my gift card? Gift Cards may be redeemed online. To redeem, have your Gift Card out as you will need to input the card # and pin during the payment page at checkout. For additional information please call us at 314.243.1080 (M-F 8AM-3PM CST) or email 7 days per week at IONA@gmail.com.
12. How is my order gift packaged? Prices will be removed, Items will be wrapped in tissue and all items will be placed in one premium branded gift box per order.
13. Is my gift packaging refundable? Your gift packaging is not refundable.
14. What are my online payment options? We accept all major credit cards (Discover, American Express, Diner's Club International, Visa and MasterCard), PayPal and Venmo.
15. When will my credit card or PayPal account be charged? Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. We will send you an email confirmation of your order you have completed the order.
16. My credit card was declined, but the charge is showing on my credit card account. What happened? The "charges" that are appearing on your card account are pre-authorized holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:
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Your billing address entered does not exactly match the billing address that your card company has on file.
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Your card company is declining your transaction because of insufficient funds or another reason from your card company.
17. When will my order be processed? If your order fits all authorization criteria, then all orders placed Monday-Friday before 12PM CST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.
18. I can't find the item I'm looking for. How can I search for it? You can enter the 9-digit item number from your catalog into the search box at the top-right of the screen.
19. How do I use a coupon or discount code? You will have the opportunity to enter in your discount code during step one of the checkout process.
20. I noticed a grammatical error, typo or misprint on your site, what should I do? Please send us an email with information on where you found the error and what the error is, 7 days per week at IONA@gmail.com.
21. Do you collect my personal information? We may ask you to provide us your first and last name, email address, home or other mailing address, telephone number, mobile number, credit and debit card numbers and date of birth or other information that could reasonably be used to identify you personally (hereinafter "personal data"); and/or demographic information, such as information like your gender or product preferences (demographic information). We may collect this information from you at various times and places, such as when you: make a purchase through our online store, submit an email registration, sign up to be placed on our mailing list and/or SMS text, sign up for our loyalty program, participate in a survey or promotion, contact us regarding a question or concern as when you make inquiries concerning our merchandise or services, submit an application for employment. Your decision to provide us with information is voluntary, but if you choose not to provide any requested information you may not be able to take advantage of all of the site's features, including purchasing products or services from us. Please note that we do not sell any of your information or allow access to any of your information to/from/by a third party. See privacy policy for complete details.
22. How do I care for my garments? With Love! Handwash each garment separately using cool water and mild soap, then lay flat to dry, do not hang.
23. Still have questions? Please don't hesitate to contact us with any questions. We're just a phone call or email away.
314.243.1080 (M-F 8AM-3PM CST) or email 7 days per week at IONA@IAMIONA.com.
Change to Policies: We may change any of the above policies or practices at any time, which shall be binding when posted.